FAQs

We are committed to providing exceptional service to all our customers, including those needing language assistance. Our Language Assistance program offers translation services to ensure that important financial information is clearly communicated and understood. Whether you need help understanding account details, loan terms, or other banking services, our team is here to support you. We strive to make banking accessible and convenient for everyone, so you can confidently manage your finances with the assistance you need.

Please stop by your local office or call 662-887-3363  when you need to make changes your account. 

Absolutely! If you're traveling, here are a few steps you can take to manage your Planters Bank account:

1. Call us: Let us know about your travel plans to avoid any issues with transactions being flagged as suspicious.
2. Online and Mobile Banking: Ensure you're set up with online and mobile banking. This will allow you to check your balance, transfer funds, and pay bills from anywhere.
3. Download the Card Suite Lite App: Enable transaction alerts to keep track of your account activity while you're away.
4. ATM Access: Verify that your debit or credit card will work in your destination, and use SUM ATM to locate any partner ATMs to avoid extra fees.
5. Save our number: Enter 662-887-3363 in your phone so you can contact us. 

Please call the numbers listed to report a lost card:

Lost or Stolen Visa Debit Card: 1-800-500-1044 

Lost or Stolen Visa Credit Card: 1-900-558-3424 

There are several ways to activate your debit card:

1. Call the number printed on the debit card you received in the mail.
2. Visit an ATM and conduct a balance inquiry to active your debit card.
3. Use your debit card with a PIN-based transaction to activate the card. 

A PASC is a Personal Acess Security Code. If you call into Planters Bank, you must verify your account with your PASC. The PASC helps ensures that only authorized users can access sensitive financial information and perform transactions,

If your debit card isn't working, there could be several reasons. Here are some common issues to check:

• Fraud Alerts: There may be a fraud alert on your card. If suspicious activity is detected, you will be contacted by email, phone, or text message. Please check your messages and follow the instructions provided.
• Card Activation: Ensure your card is activated. If it’s not activated, you won’t be able to use it.

If you're still experiencing issues, please contact our Customer Service team at 662-887-3363 for assistance.

A routing number is the nine-digit code on the bottom of your check. It helps banks and businesses locate your account and transfer money in and out. Your Planters Bank routing number is 084205708.

Here's an example: